Frequently Asked Questions
I’ve tried to supply as much information as I can on the site, but there may be a few things you’re wondering about. If things are still unclear, just email me on email@example.com and I’ll be happy to help.
How long have you been trading for?I began Hector&Haddock in 2011, and have supplied many shops over the last few years. The majority of my sales are online.
Can you ship across the world?
Yes, I do. I ship all of my pieces worldwide. Prices for shipping abroad are based on weight, and glass and wood are included in the frames pictures when posted. Postage prices do reflect this.
Do you design and make all the pieces yourself?
Yes, I do. I work from home in my studio. For the longer runs of work, screen prints and tea towels are printed by a design company in Frome, and greeting cards are printed in Bristol & Flintshire.
I'd like to stock your pieces in my shop. How do I go about this?
Hector & Haddock pieces are stocked in shops & online sites both in the United Kingdom and abroad. Please email me on firstname.lastname@example.org regarding stocking pieces, and for wholesale price lists.
What payment forms do you accept?
All payments are processed through Paypal, a secure and widely trusted online payment facility. You don’t however need a Paypal account to pay, all major credit cards are accepted.
It’s a gift. Can you deliver to someone else?
Of course. This is often the case; I can send the bill to one address and the parcel to another. Please let me know via email, and I can also include a handwritten card if you’d like: free of charge, as it’s just part of the service.
When are packages dispatched?
Parcels are dispatched within 2-3 working days from payment, when you’ve purchased from the online shop. For bespoke orders, timescales are of course different: I’ve outlined these in the Contact tab on the site, and you can also take a look at the information in my terms and conditions. In the unlikely event of there being any delay, either in sending you your item from the online shop, or your bespoke order, I will always notify you via email to let you know.
How are parcels sent?
They are sent Royal Mail First Class Delivery, or courier for larger parcels. More information is available under the Contact and Shipping tabs. However, if you’re not going to be in, and you’d prefer me to send the parcel to another address, or to a neighbour, please let me know and I can make arrangements to do so. Royal Mail will always leave a card if you’re out, and you can pick the parcel up at your Post Office. They’ll keep it for a week for you- in the event that it isn’t collected in a week, they’ll send it back to me, and I can send it back immediately, but I ask that you then pay the second delivery charges. For items that are shipped abroad, please be aware that there may be customs charges to pay on receipt of goods; this is out of my control.
And how are they packaged?
You can read a bit more about packaging in the Contact section: I use extremely sturdy, lovely cardboard boxes, and because the pictures contain glass, I use bubble wrap as this is one of the best and safest methods of ensuring there are no breakages. I always include a handwritten gift tag with each purchase- there’s always something interesting on the gift tag too, gleaned from my stock of lovely paper ephemera. Don’t forget to look out for the heart confetti in the box: I always include some- it may have slipped to the bottom in transit. Please re-use the hearts: stick them anywhere, or scatter them about. They’re lovely. I also use super Hector&Haddock stickers which can be peeled off and re-stuck somewhere.
I want to buy something and it’s out of stock!
Most of my pieces are one-offs: sorry, there just won’t be another one the same I’m afraid! However, with some tags, cards and linocuts there are of course more that can be made. Some products have had a stock limit put onto them, and I will always adjust the stock level once I have completed more print runs. Of course, if the linocut edition is a limited one, then again: that’s it after the edition number.
Not a question. Rather, an observation.
Paper fades. It’s just one of those things, and old paper is more susceptible to fading than the newer stuff. Please be careful where you place your pieces: direct sunlight will fade them in time. I should know, I’ve learned the hard way.